Service Manager

Posted: 6/12/2024

Location: Atlanta, GA

Position Type: Full-Time

Hourly Pay Range: $32-$37


  • Responsible for managing the day-to-day maintenance operations of your assigned community and serving as a mentor to Service Technicians and Grounds Keepers
  • Process and schedule service requests to remain in compliance with 24-hour policies; initiate follow up procedures for service requests and communicate action plan to resident for service requests not able to be completed within 24-hours; and obtain and document feedback regarding maintenance performed
  • Schedule and coordinate Maintenance personnel availability to ensure 24/7 coverage for the community’s emergency on-call services
  • Coordinate services such as trash collection, extermination, painting, and carpet cleaning/replacement, and others as needed
  • Implement emergency procedures in conjuncture with Community Manager
  • Update make ready board and Onesite daily. Ensure all vacant units are market-ready for occupancy and comply with company standards.
  • Perform preventative maintenance
  • Assist with recruiting, interviewing, hiring, and training individuals for an effective service and grounds staff
  • Conduct daily property walks and remove litter, debris, and pet waste; Complete monthly property walk with Community Manager to maintain Carter-Haston’s 5 Basic Standards
  • Responsible for snow/ice removal of community including walkways, sidewalks, and parking lots
  • Assess service team member’s performance to gauge effectiveness and adherence to company policies and procedures; develop corrective action or performance improvement plans as needed
  • Schedule and inspect work performed by outside contractors/vendors
  • Control expenditures, maintain shop inventory and supply levels, and stay within the parameters set forth in the approved annual budget in conjuncture with Community Manager
  • Fill in as Assistant Service Manager, Service Technician, Groundskeeper, or Housekeeper should the need arise


  • One to three years experience in Multi-family Property Management Maintenance or related field
  • HVAC/EPA Certification
  • Pool Certification
  • CAMT Certification Preferred or willingness to obtain upon employment
  • Proficiency with industry software systems; Onesite preferred
  • Proficiency with various hand and power tools, drywall/appliance/plumbing repair
  • Strong leadership and team management skills and ability to train team members of all positions; promote time management and ability to meet deadlines amongst team members
  • Exceptional oral and written communication skills
  • Ability to work a flexible schedule including on-call and after hour emergency rota

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